What We Do

Recover what's
rightfully yours

Upstream CS specializes in CPG chargeback recovery and deduction management — turning retailer short-pays into recovered cash for your brand.

We work exclusively in CPG chargeback recovery — every process, template, and retailer relationship is built for this specific problem.

6 Core Services

Our Process

How we recover
your deductions

A structured five-phase process built around your retailer relationships and internal workflows.

Intake & Audit

We receive your deduction data, categorize every claim, and identify invalid deductions eligible for dispute.

Documentation

Our team assembles backup — invoices, PODs, BOLs, contracts — matched to each dispute claim.

Dispute Filing

Disputes are submitted through retailer-specific portals and AP channels with complete documentation packages.

Follow-Up

We track every open dispute, escalate stalled claims, and maintain direct contact with retailer AP teams.

Recovery & Reporting

Recovered funds are reconciled, and you receive detailed reporting on recovery rates, trends, and root causes.

Ready to start